At MLB OFFICIAL, we want to make your shopping experience as pleasant as possible. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Here’s what you need to know:

Returns and Exchanges:
We gladly accept returns and exchanges. If you received a defective item or simply changed your mind, we’ll be happy to provide a replacement or refund.

How to Initiate a Return:
To start a return, simply send us an email at with the subject line “Request a Return.” Include a clear picture of the item you want to return and your invoice/order ID. Our team will assist you promptly.

Return Timeframe:
Our policy allows for returns within 30 days from the date of delivery. Unfortunately, items that are returned after this timeframe are not eligible for a refund.

Conditions for Return:
To be eligible for a return, please ensure that the item is in new condition with the tags still attached.

Return Shipping:
We offer the convenience of returning by mail. Once your return is approved, we will provide you with a return label which you can easily download and print. The best part is, we cover the return shipping costs! No need to worry about any additional expenses.

Restocking Fee:
There is no restocking fee for returns.

Return Process:
Here’s a step-by-step guide for your return:

  1. Send us an email at with the subject line “Request a Return” and provide the necessary details.
  2. For defective items, we will provide you with a return label through mail. Make sure to download and print it.
  3. Package the returned product securely.
  4. Send the package to the following return address: 932 Crown Ridge Ln, Powell, TN 37849, United States. Remember to email us with the date of shipment and the tracking number.

Return Confirmation:
Once we receive your return package, we will send you an email to confirm its arrival.

Exchange Policy:
We are more than happy to process exchanges for you. In case of a defect, we will provide a return label and ship a replacement item at no extra cost. For other exchange requests, the customer will be responsible for the shipping costs of the replacement product.

Refund Process:
Once we receive your returned item, our team will inspect it for approval. Please allow us 2-4 business days for this process. You will receive an email notification regarding the approval or any additional information required.

Refund Timeline:
If your refund is approved, we will initiate the refund within 3-5 business days. Please note that it may take an additional 3-5 business days for the refund to be reflected in your original payment method or debit/credit card.

Late or Missing Refunds:
If you haven’t received your refund within the provided timeframe, please double-check your bank account. If you’re still unable to locate the refund, we recommend contacting your credit card issuer or bank for further assistance. Feel free to reach out to us at if you need any help or have any questions.

Customer Support:
At, your satisfaction is our top priority. If you encounter any problems or have any concerns, please don’t hesitate to contact us at Our friendly team will be happy to assist you. Contact Information:
Address: 932 Crown Ridge Ln, Powell, TN 37849, United States
Phone: +1 865-351-1636
Working Hours: 8 am-6 pm Central Time/Monday – Saturday (excluding holidays)

We hope this policy provides you with the necessary information for a smooth and worry-free shopping experience. Happy Shopping!